Cancellation and Refund Policy

Effective Date: 13-Nov-2024

1. Cancellation Policy

1.1 Self-Paced Courses:
Customers can cancel their enrollment in self-paced courses at any time. To initiate a cancellation, users must contact our customer support team through the website or email.

1.2 Direct Training in Coaching Centers:
For courses conducted in physical coaching centers, cancellations can be made up to 7 days before the scheduled start date of the course. A cancellation fee may apply depending on the timing of the cancellation.

1.3 Online Training Courses:
Cancellations for online training courses can be made up to 48 hours before the scheduled start time of the course.

2. Refund Policy

2.1 Self-Paced Courses:
Refunds for self-paced courses will be provided within 30 days of the cancellation request. Refunds will be issued to the original method of payment. The refund amount is dependent upon the time they cancel their course.

2.2 Direct Training in Coaching Centers:
Refunds for coaching center courses will be provided as follows:

  • Cancellations made more than 7 days before the course start date: Full refund.
  • Cancellations made 7 days or less before the course start date: Refund minus an administrative fee.

2.3 Online Training Courses:
Refunds for online training courses will be provided as follows:

  • Cancellations made more than 48 hours before the course start time: Full refund.
  • Cancellations made 48 hours or less before the course start time: Refund minus an administrative fee.
 

3. How to Request a Refund

To request a refund, customers must submit a refund request through our website or contact customer support. The request must include the reason for the refund and relevant details of the purchase.

4. Contact Information

For any questions about our Cancellation and Refund Policy, please contact us at admin@intelcraftinfotech.com or admin@intelcraftlearning.com or visit our website for more information.

5. Policy Updates:

This Cancellation and Refund Policy is subject to change without notice. Updates will be posted on our website.